Whew! Glad that what I see as a problem and was trying to convey in words did so, John!

This past week, for my webcast series, I interviewed someone who succinctly summarized another way to combat the expectation, level-setting problem:  Being mindful. I think that mindfulness is a great way to combat the overconfidence effect. Being mindful also means being grounded...in reality, one's own and the world around you.

So I'm all for working on more mindfulness!