Theory: all good managers have ready access to two fundamental skill sets—the ability to Relate and the ability to Require. "Relating" encompasses relationship-building behaviors: asking, listening, including, coaching and encouraging. "Requiring" refers to results-oriented activities: creating expectations, focusing on goals, insisting on excellence, setting appropriate controls, asserting your views and confronting problems. Over- or under-utilizing these skills can damage business results and/or relationships.