This is a great question, Tara!

For me, these moments come every time someone asks, "How do I find information about that?" In many cases, the answer has already been written. However, within any large-scale enterprise, a high percentage of knowledge is locked away in silos. In some cases, this content is only available to (or known by) the team that authored it. Inaccessible information barely exists. So I use each "moment of need" as a springboard. I sieze the teachable moments (when someone can't find something) and use that to connect people, processess and systems. This results in free-flowing knowledge stream for internal employees and external customers.  This ensures efficient access to effective content.

You are so right: If we see a moment and fail to sieze it, another window closes.