Every now and then you read something that blows your mind... because it's so simple, you kick yourself for not knowing it earlier, so deep it almost seems like one of those "Matrix Slo-Mo" moments!... This quote did it for me...

"When you reward people for their ability to look like they’re working, you undermine your own credibility."

Thanks for the wake up call...  My millennial son is working with me running my home care agency... I needed this, not just to manage my employee, but to mentor my son.  Thank you!