wow!  Mike, thank God for your response--when I read the original I thought I was caught in some weird parallel universe where black was white and vice versa.  Granted, there are times of crisis when people just need to do what they're told, or follow the plan, but I can't imagine a sustainable operation of any kind where you don't want your employees to think.  But Cloutier says it has worked for him, so, like Vivien says, take it or leave it.  But I wonder if he is like the talk radio jocks who stir things up for the sake of publicity. (?)