Jane, great post and wonderful reminders.  We often forget that humility is a great lubricant when it comes to removing friction between people.  Beginning with the possibility that I might be wrong, is one way I try to avoid being rude.  And another is that I try to stick with facts.  Any fact about my own interpretation of an action or a result is simply an opinion.  I can talk about how something made me feel, but once again, then I must realize my feelings aren't the only ones in the conversation.

Thanks! Mike...