Great article Mary. You are right that success should result if the manager can do all that to employees. But from having created several highly motivated, highly committed and fully engaged workforces that literally loved to come to work, managers need to know how to do all that.

Actually, the how is very very simple: simply listen to and respond to the concerns of employees to their satisfaction or better. Giving them more than enough opportunity to voice their concerns more than satisfies their need to be heard and giving them responses from management that satisfies them more than satisfies their need to be respected. Once they realize management will always do this, they realize that they can influence everything in the workplace and this influence begets ownership - the realization that it is just as much their workplace as anyone else's. In the same manner, ownership begets commitment and that gives you engagement.

Best regards, Ben
Leadership is a science and so is engagement