Hi, Krishna - interesting article:)

Thanks for introducing me to a term and a concept I had not heard before.

I have indeed seen examples of both good and bad in this context.

Once, while working with an individual to organize her work space, we were trying to figure out how to identify a particular pile of documents which were in her files.  We finally determined that she was receiving these documents from another employee and merely passed them on regularly to a third employee.

The reason:   Years before, two other employees were unable to work together and the manager's "solution" was to include this step of having paperwork routed through a neutral employee (the women I was working with).   Added a step to avoid conflict seems like bad Jugaad to me.

Your post was very helpful in delineating that shortcuts, work-arounds, and simplification can be positive or negative, depending on the context and situation.   This is very useful to remind us that a thing is not always either good or bad, but that we need to consider the whole picture.

I appreciate your awareness building - now I have a way to look at things and make a clearer determination of their ultimate usefulness.

By the way, how do you pronounce "Jugaad"?

John