Great post, Jane.  Loved the story and the quotation too.

Not that I don't have my know-it-all moments, but I do remember a time when I started a new assignment as an HR Generalist.  One of the members of the leadership team I served called me with a question.  I answered with exactly what you suggested in your post, "I’m not sure but I’ll find out."  It's interesting what you describe as humility and strength some people see as weakness.  I had been warned against admitting I didn't know.  I took the chance anyway… I guess being authentic IS a risk for some people.  FORTUNATELY, in this case, the leadership team member responded with, "It is so refreshing to hear someone say that."  That was the start of a relationship based on trust.

Thanks again for raising this up, Jane.