Once again you make so many great point and say them so well!  "Your actions expose your true values."  That holds true for both individuals and organizations.

In answer to your question "Are we overemphasizing our intentions and under-emphasizing our results?", I think the answer is an obvious yes if the two don't align!
.-= Susan Mazza´s last blog ..<a href="http://randomactsofleadership.com/2009/10/21/what-stands-are-you-taking/" rel="nofollow">What Stands are You Taking?</a> =-.