Thanks John. I appreciate you picking up on "What would “cut him some slack” look like?" I'm pretty sure Claire's project leader meant, "Lay off."

Speaking to your mention of vague language... you are so right. It's important to get clarity. I have had so many people both tell me that they hear from their employees or their managers, "They say they want more communication," for instance. Then they want to attend a communications class.

Hold on. What did the person mean? Maybe it turns out the boss wants project updates weekly. Maybe employees want more one-on-one time. That specificity is so important so we don't rush out and put a lot of effort into something that doesn't scratch the itch. Then when people still complain then we get deflated. Being human is hard. ;)

So happy you are checking in with us, John. Good to hear from you.