HI, Chery:)  Thanks for an interesting post that hit way too close to some of my own memories, albeit outside the sales world.

Your post contains much of value to those struggling to balance conflict demands, insufficient resources, and unhelpful processes.

However, one phrase really popped out at me and it is not even your main message:  "We recommended solutions. And then we shared our document. And shared it. And shared it again."

I appreciate this reminder of something that I and probably others struggle with.  We come up with solutions, proudly present them to the powers that be, and upon initial rejection, derision, or simply disregard by those powers, curl up like crushed spiders, never to dare to share again.

If an idea is good, it bears repeating until someone else "gets it" and change occurs.

Really appreciate your sharing and now I want to read this book even more:)

John