I agree with Tristan, Larry.  Everyone wants to be a part of a winning organization.  A key part of that is finding a way to deliver excellent customer service (and peer service for many employees) within the confines of a less-than-perfect organization.  But when you do, many times good things start to happen.

You'll never know if you work for a dud of a company or a soon-to-be great organization until you've given your best effort.

Mike...