These are all interesting points, Jonathan.  The first time I was advised (in a call center management training) that I should consider letting the trainees keep their personal phones with them "because they'd be lost without them," I can't say I was all that open to the idea. BUT time moves on. I sometimes feel (at 49) like a misplaced millennial myself.  I do struggle still with the balance between what I've observed among millennials (not to lump them all in one bucket) to move quickly from job to job and the fact that there's really  no way to get institutional knowledge or learn to work through long, hard, arduous processes without sticking around for a while.  Not sure what the answer is but I'd love for them to somehow see the value of longevity in certain situations.