Deborah,

Excellent reminder about how one decision made by a person of influence (and aren't we all that person?) can change multiple lives. It takes 4 positive statements or actions to neutralize a negative or critical one in our brain (so go for 5:1), what if people took action based on character instead of mindlessness (as in, "Yeah, I didn't mean to make you feel bad, I was just having a bad day ...")?

Wow.  Simple, yet mind-blowing.

Thank you for posting!
Christina