Hi Claudio,

Thank you for offering a thought-provoking post on trust.  I am wondering what you think about the following statement:  "Preparation is within your control, outcomes rarely are."    I ask because I believe that organizations that promise results, even in the presence of past success, will have more difficulty in maintaining integrity.  I know that results matter in business and that companies that don't produce will not succeed, but I do have concerns about this idea as a focus in determining trust.  Perhaps I am misunderstanding your point here.  Can you tell me more?

Deb