<em><strong>"Empathy is about standing in someone else's shoes, feeling with his or her heart, seeing with his or her eyes. Not only is empathy hard to outsource and automate, but it makes the world a better place." Daniel H. Pink</strong></em>

Recently read the book"Hit Refresh" by Satya Nadella
What stuck with me, is the episode he narrates about a question that he was asked while interviewing with Microsoft.
Here is what the story says,

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Satya Nadella was asked this question when he wanted to be part of Microsoft.

“Imagine you see a baby laying in the street, and the baby is crying. What do
you do?” he asked.

“You call 911,” I replied without much forethought.

Richard walked me out of his office, put his arm around me, and said, “You need some empathy, man. If a baby is laying on a street crying, pick up the baby.”

Need to learn to have some empathy !!!
<h3>Why so much talk about empathy?</h3>
It is interesting how a CEO of a large Company like Microsoft talks about empathy and its importance.

Empathy is considered the most important skill to have in the corporate world. It is not specific to any level, an individual on any step of the corporate ladder needs to have this skill. With so much technological disruptions taking place in the digital global world, the human quality -Empathy becomes crucial.

As managers and leaders we are so focused on achieving productivity, efficiency and growth, we tend to forget those softer qualities like Empathy, trust, relationships that are key to achieving success in the workplace. Even as a marketer or a product development person, if you do not showcase empathy for your customers, you cannot create an experience that they value.
Fortunately, Empathy in the real sense cannot be easily automated.
<h3>Lift someone up- that is empathy</h3>
<h3><em>“It’s not so much the journey that’s important; as is the way that we treat those we encounter and those around us, along the way” </em>
<em>― Jeremy Aldana</em></h3>
Deepa was a young lady who had joined us straight from college. She was smart and knowledgeable. She was once asked to present a business case to her manager and managers manager. Deepa was nervous and was trying hard to present. In her nervousness, she skipped a few slides. Her manager was quick to make fun of her and rebuked her in front of all the people in the meeting room. While some of us sitting in the room, empathized with her, the manager did not show any sign of understanding her predicament.
If he would have understood his team member, provided her guidance and encouragement, Deepa would have been successful in the first presentation. But her managers "EGO" came in the way.

Do you find the above scenario familiar? Do you have a colleague like Deepa's manager?
Many managers &amp; leaders have a deficit of empathy. Their ego's hijack their effectiveness.
<h3>How well do you know your people</h3>
<h3><em>“Walk with me for a while, my friend—you in my shoes, I in yours—and then let us talk.” </em>
<em>― Richelle E. Goodrich, Smile Anyway</em></h3>
People spend more than 8 hours of the day in the office. Which is sometimes more than the time that you get to spend with your family at home?

With so much time in office, do you make an effort to have a meaningful conversation with your people?
It is all about caring for your people, understanding them and making an effort in getting to know them. Only then would you know about their strengths and weakness. Treating them as individuals earn you the trust and respect which is crucial for your success and the success of the individuals that you lead. Caring will inspire them to put their best efforts for you. Have a meaningful conversation with them regularly.

By making this effort, you tend to increase their trust in your leadership. A team built on such trust goes a long way in solving complex problems and meeting all goals.
<h3>Empathy or Sympathy.</h3>
<h3><em><strong>“Empathy fuels connection. Sympathy drives disconnection.” – Dr. Brene Brown</strong></em></h3>
Frankly, if you ask me, people don't like being sympathized. All they want is for you to understand them and listen to them. A manager or a leader who is good at empathizing, tend to gain the respect of their team.
Making your people feel important, understanding their perspectives and point of views goes a long way in building a trusting relationship with your team.
This skill becomes even more important when you are working across cultures. Understanding different cultures, respecting them and learning the nuances of other cultures, earns you more respect from your global team.
You can be a task-oriented manager, but to be successful you have to demonstrate empathy.
<h3><em>Practical tips for improving your empathy quotient</em>.</h3>
1 While talking to your team and building relationship with them, ego should not be part of the equation.
2.Be generous in spending time with your team members and listen to them. Don't look busy with your mobile or laptop while they are talking to you. Busying yourself will signal that they are less important.
3.Be a good coach
4. Give genuine recognition. It helps to motivate your team.
<h3><em><strong>"if leaders care about each individual as a person, then people respond well to them. The greater the depth of their concern, the broader and longer lasting their influence." (from "The 360 Degree Leader: Developing Your Influence from Anywhere in the Organization" by John C. Maxwell)</strong></em></h3>
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