Mike, It is clear that you have thought about this a great deal, and I agree with what you are saying. I wonder if it is ever possible to make someone feel the emotions of another. That would be an ideal result of EI training. If that is not possible, my goal as a leader would be to create an environment in which people feel safe to interact with others and to take professional (and maybe personal) risks. I believe that by helping people understand how emotions affect actions and interactions, they can consider their behavior in the context of the work environment. I cannot coerce feeling. I hope by supporting understanding of emotions, I can encourage productive action. Thanks again for your very thoughtful comments. I appreciate this perspective.