Jon, fast-talking is my biggest challenge. I'm naturally a hi-speed person, and I have to consciously slow down in my presentations and teaching - not an easy thing for me to do. There are so many ways to get better at communicating, we just have to work on what is our biggest opportunities as individuals.

At the end of the day, you're right, we need to exhibit empathy in our communication. Without it, understanding and trust won't happen.

Paul