Jane, Thanks for sharing from your heart. I'm guessing that many of us have had similar things happen in our personal and work lives.  Working with volunteers most of my life, I've been frustrated, offended, thankful, appreciative, elated and back to frustrated.  I think it goes with the territory. One comfort though is that we can control our responses to everything around us.  Mama always says: “It’s easiest to catch that fly with honey.”  Have a great day knowing that your intentions are worth the whole bee hive!