Georgia,

The conversations are essential, as you point out. But, then the time comes. There is a split in the road, and the person needs to take a different path. It is "easier" to let them stay and muddle through. It is more challenging to "push" them in a different direction.

I had this happen recently. The person was not a fit for B2B businesses. The passion was more for B2C. Having the tough conversation led to a departure. As tough as it was, this person is now working for a consumer-based company and is likely much happier in the work.

If we are to be character-based leaders, then we need to stand up with honesty, grace, and firmness to resolve any team member challenges.

Great steps to consider. Thank you!

Jon