Already after completing his degree in Electrical and Electronic Engineering at the University of Cape Town, Markus realized the impact individual characteristics and interpersonal interactions have on people's work and lives. This led him to complete a Master’s degree in Clinical Psychology at the University of Amsterdam.

As Thought Leader he proposes how the art of Observational Listening can lead to improved communication and interaction between people in a variety of contexts, whether professionally or personally.

He currently works as a worldwide therapist for individuals, couples and families using webcam technology. He is a trainer, lecturer and curriculum developer in undergraduate and postgraduate psychology, counselling students at various colleges and universities across the Netherlands. He writes books in the field of psychology and is also a contributing author for various professional literature. As a restorative practitioner he works hands-on, being called in to resolve incidents and initiate the process of conflict resolution, as well as train others to implement the restorative approach.

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