Insightful article, Christina. Really enjoyed reading it!

When I think back to my first management role, I also think about the importance of having some self-confidence without being overly confident. I guess it came down to having a backbone when working with team members who were older than I was.

My point is each of the 9 attitudes are vital, and they need to be approached with a principle-based approach (meaning, not wilting at the first moment of test).

Thanks for your insights!

Jon