Karin, great thoughts as always. We must always seek new ways to inspire. I've often found that when the normal methods are not working at all, it is due to a deeper, systemic problem. Is the strategy clear? Does everyone know how she fits in? If these are not crystal clear, no matter how many bagels pile up or fun days are planned, the results are always the same. Also, I've found that it cannot be "top down" only.  It must be driven at all levels.