Thank you for your gracious words, Susan!

I think that, in some organizations, thought leaders within each entity can begin serving the other entities. This alone could spark an organic culture adjustment.  Big picture, I think the marketplace itself will actually cause a shift in the construct. I believe that renewable leadership will increasingly drive retention, retention will drive profitability and profitability will keep the renewable businesses around longer than disposable ones.

Slowly but surely, the disposable will die out.  If you look at the NPS and ENPS trends for disposable organizations, their days seem numbered.

I remain hopeful.

Tristan