Hi, Jonathan - fascinating article and I really enjoyed your three strong points.

I have to comment that I am particularly glad you included a reminder to be human to start a one-one conversation.  Too many folks in leadership positions fail to do this, especially when they are new to the authority and not yet confident in the role.

While a business-like tone is important, it doesn't mean we leave our personability at the door.

I have been part of cultural change initiatives which have failed and which have succeeded.  I would observe that, in my experience, without relatively wide-spread support throughout layers of employment and management, culture change does not happen.   This goes both ways:  If formal leaders OR front-line workers do not engage in or believe in the change, it is not going to happen.  The culture might change, but not in the way desired.

Your experiences which you shared were especially enjoyable and helpful.

Appreciate this interesting article:)

John