I'm glad you found it as powerful as I found your post. I'm a certified master facilitator candidate for The Leadership Challenge by Kouzes &amp; Posner (are you familiar with it), and am always seeking to reinforce their research on The Five Practices of Exemplary Leadership: Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, and Encourage the Heart. It's appropriate today to focus on Encouraging the Heart.Thanks again!