William,
Thank you for your comments! I agree - the solutions are there, and it is the responsibility of the *entire* team to take the action to implement them together.

I thought it may be interesting to discuss how leaders can be supported by their team - we spend quality time discussing how leaders can lead, but as Pam said during our conversation, "I have great leaders on my team..." Employees are leaders as well - creating a bridge of understanding between employees and leaders is critical to professional and organizational success.

Heather