Thank you for the affirming words, Larry.

I believe that renewable leadership can begin in any entity. In the renewable organization, "Employees serve customers" and drive to ensure that each interaction is positive.  As members of the employ entity, our role in leading change is to provide spectacular customer service, rich with kindness and respect.  Our attitudes will be "noticed" by management and "felt" by customers. Courtesy is contagious.

An enterprise's attitude can be adjusted from anywhere. Someone has to go first. Why not me? Why not us?