Excellent thoughts Jane. All those behaviors you listed are key to building and sustaining trust in relationships. I'm a proponent of the ABCD TrustWorks! Model to help leaders understand a basic framework for building trust. Leaders build trust by being Able (good at what you do, knowledgeable, expertise, performance results), Believable (honest, integrity, values-based, walk the talk), Connected (show care and concern, build rapport, good communication skills) and Dependable (being reliable, following through on commitments, organized).

Once people understand that trust is built (or eroded) through specific behaviors, the concept of trust becomes much more tangible rather than something that "just happens" in relationships.

Best regards,

Randy