This is classic in 3 ways. First, it's a classic example of the issues you describe. All of us with experience in a number of varied environments have experienced this. Second, it's classic because it happens so frequently, you'd almost think that facilitator had clones (or at least many close relatives). And finally, this story is told in classic Jane Perdue style. Effort and ideas are always as fragile as grandma's porcelain teacup. I hope I never forget that one either.  Thanks for a wonderful post. Best 2 minutes of my day! Mike...