Thoughtful post, Mary! Repairing trust is a two-way commitment. The transgressor must commit to righting the wrongs, and the aggrieved to giving the benefit of the doubt. A former business colleague trashed me over pretty thoroughly but swore to making it right. I could never see how things were being made right. That's when I learned about confirmation bias. I doubted their ability to be trustworthy ever again given the depth of the betrayal, and I never saw the evidence that they were trying...because that isn't what I was looking for.