Hi, Edie - thanks for your comment and observations:)

As a former librarian (PT as a student) and life-long researcher and haunter of libraries, I could not agree more with your point about knowing what and how to ask for help or direction.   You have also clearly noted our responsibility as professional helpers to assist the person to form the question that will give them the information they seek.

This seems intuitive and simple, but in practice, it is often anything but clear on how to do this:).

John