Jane,

I agree... honesty and transparency lead to trust... gain the trust of your employees and you gain the trust of your customers. It reminds me of Rotary's 4-Way test...

"Of the things we think, say or do:
1. Is it the truth?
2. Is it fair to all concerned?
3. Will it build goodwill and better friendships?
4. Will it be beneficial to all concerned?"

If only everyone lived by this rule!

Peter