Thanks John!! I can relate to your comments about changing and culture and couldn't agree more. I have experienced the same exact successes and failures within the organizations I have worked and the organizations of the people that I mentor.

There has to be belief at all levels! One of the most important factors is that the top level managers live that culture everyday! Often, they start the culture shift with meetings, trainings, changes, etc. but then they don't become part of the culture. Referencing your point of only talking business and leaving their personability at the door. It causes confusion and the culture is worse off because those that believe are still trying to live it, while those who don't see their leaders living it revert right back to their old ways!

Thanks for the feedback and making some great points!