Hi Kate,

I’m grateful for your kind endorsement and generous support!

To answer your question about the root cause of disposable leadership, I believe it may be that “ownership” means different things to different people. For a day-trader, there is no emotional “ownership” in a company, just a short-term objective to use the stock as a profit generation tool. This person isn’t necessarily greedy or impatient, but isn’t really an “owner” either. But for the CEO of a third-generation family business, built from the ground up, “ownership” means something else entirely.

I don’t expect quarterly performance and profits to fall out of focus. They are certanily not optional, and you’re right about the risk in taking renewable steps. But there are brands that are exploring “collaborative culture” (William’s words) and still enjoying high NPS scores and strong profits. Hopefully, the upward trend continues!

Thanks again, Kate. Have an awesome day!

Tristan