Susan,
You have a magnificent way of clearly distinguishing intangibles. And trust is one big intangible. Heck, Covey's son wrote a 300+ page book on the topic. You gave us a succinct, power-punch in &lt;500 words.

What kept going through my mind as I read this is how all types of leaders could use this information to restore optimism in the workplace and strengthen relationships.

My favorite point: have the difficult or awkward conversations when trust is broken. Holding it in only weakens chances of building stronger relationships.

Shawn