Great article!

The win-win is the ideal situation for a manager to achieve between the needs of the company and employees.  The more successful managers have support from executive management at all levels.  It is also based on the culture of the company and employees.  Typically a non bargained group allows more flexibility than a bargained.

The key for the manager in achieving the win-win, is doing the right thing for the right reasons while looking at the end game of providing great service or products.