Susan!

Love this post.  The topic is very important to me and something I work very intently on every day as I lead myself and others.

Step 3 is so critical!  I call it MAGIC.  Repeating what was just said (in your own words):

1. Conveys that you heard what they said (builds trust)
2. Gives you a chance to really understand what is being said (as a result of repeating) and to internalize the thought
3. Gives the person a chance to correct misinterpretation by you and further the dialogue of trust and collaboration

Misinterpretation is such a common occurrence and your three steps can go a long way to reducing it.

I am a BIG fan of "Paraphrasing" and "Repeating" and use often especially with my kids!  If I can make it work at home, then it truly is MAGIC!

Sonia

PS: Great list post, Susan!  Quality content as usual!