Karin -- you hit it right on the nail. The most genuine recognition and appreciation moments are not "formal" situations. So if you're looking to improve in that area, you don't need big formal events or systems and whatnot to do that. Being personal and being genuine with with recognizing an employee's work is so key -- can't tell you how many times I've and my colleagues have received "good jobs" that weren't really meant, they were just a formality. Be informal and mean it when you give praise and you'll see things turn around with your team.