Chris,
Last year we hired a company to call 10% of our our clients and our staff each month to measure the metrics you've discussed.  I'm thankful that they are asking questions that give us feedback on engagement and customer service, as well as the metrics on results that we were already measuring.

I can honestly say I don't want to be remembered as someone who made money.  I want my life, my company and my family to be remembered as "difference makers"...  I want to be a dad, husband and boss that engages, that listens and that invests in others.

Thanks for the reminders and the encouragement!