Hi Pete, thanks for the great post, example scenarios and great questions. Very practical and very insightful.  I'd also like to suggest that it's just as important for managers and leaders to ask questions of themselves. Questions such as: What do we want to accomplish?  What's the best way to get there? These questions and many others have been recommended by top consultants through my work at 5 Minutes to Process Improvement Success. Questions are more powerful than answers.