Hi, Mary - enjoyed this post:)

As I read your analysis of cooperation, I was struck by the thought that this is how emotional intelligence provides value in real time.

I tend to avoid using the phrase "emotional intelligence", not because I lack appreciation for the essential value that emotional intelligence brings to leadership and management, but because I try to avoid overused or "buzzword"phrases.

You are making me rethink my stance, because this clearly shows how the ability to sense, interpret, and respond to the emotional landscape of another makes us more productive and better leaders.

By the way, your experience with your supervisor ("From The Mouth of Babes" made me think two things:

1)  This is a perfect example of "managing up" and coaching from below.
2)  When people are approached with agreement, followed by a "twist", things happen:)

Thanks for a neat little post.

John