Hi, John - another useful post:)

Of all the important things you identified, one stood out for me.  "Identify the Needs of the Individual" contained two very useful thoughts:

1)  People want to succeed, not fail.  Too often, managers approach situations and relationships as though those whom they serve are professional malingerers, just waiting for an opportunity to screw things up, and against whom eternal vigilance and firm control is the only defense.

2)  People will respond positively when motivated with attention to their needs, rather than just on what the orgnaization needs.  Both types of motivation are important, but again, we sometimes focus exclusively or singularly on what the organization is trying to accomplish and why it matters from an organization's viewpoint only.

Enjoyed this post - thanks:)

John