This fits nicely with an image proposed in "The Fifth Discipline" about learning organizations: the CEO not as the captain of the ship, but the designer. Research into the diffusion of innovation makes clear that changes from the top will take far longer than top leaders realize to get to the line workers, and will end up distorted at that. Far better to equip those workers with the training, information, and values to make their own decisions in the company's best interest. You're right on target, Teri.