Deborah,

This is a great message. One of my favorite lines is "communication must be done early and often".

That reminds me of a manager I coached who was frustrated his team wasn't doing what he had asked. I started at the beginning: Have you asked them?

Him: "Of course I did - and I was very specific!"

Me: "Okay, when did you ask?"

Him: "18 months ago at that offsite..."

Early AND often :)

Take care,

David