Kerry,

Thanks for the great comment. Once the long-term well being of the team becomes the focus, accountability and reward become much easier to manage.  When a member of the team needs a "break" every one else can understand because they might also need a "break" some day in the future.  But when someone else consistently gets more slack than everyone else, the team begins to self-police to a degree.  It eliminates the "management vs. labor" (or "us vs. them") mentality that makes true accountability so difficult.

Thanks again for commenting and passing it along! Mike...