You have provided some very valuable insights for aspiring (and experienced) leaders. A harsh truth I have encountered is "Cordiality does not necessarily equate to Commitment." It is often difficult to have a clear understanding of who is committed, who shares you passion and who will go above and beyond, particularly in times of turmoil or controversy. Because of a leader's perceived power, employees or followers work to maintain cordial relationships. However, leaders cannot expect that to mean genuine friendship, support or passion for a mission or a cause. Despite that truth, leaders must focus on building trust and cordial relationships even if they are sometimes not reciprocated.