Hi Deb!

Rushed... yes it seems that we are almost always in a rush... often times forgetting about the people that get in our way.  The event I witnessed was in part caused by the airline culture whose  assumption is that "passengers are self-centered and rude".  While some may be, it's important to remember that most are not.  The same can be said of the people we lead, work with, and meet on a daily basis.

I practice assuming the best of others until proven otherwise.  I have been greatly rewarded with great interactions (with both strangers and friends).

Thanks for commenting!

Sonia