[...] Craig looked intently at his staff. Every Monday morning staff meeting was intense. Craig expected results and he held everyone accountable. Not necessarily himself. &nbsp; No one talked, they just listened. Craig was on a rant. This was typical, he had a pretty big ego and drew a line in the sand quite often. This line, however, could be detrimental. &nbsp; One of their largest customers had a problem. Kim had addressed the issue with Craig for two weeks. He wouldn&rsquo;t budge. They were wrong, he was right. They would not compromise. &nbsp; Kim knew the answer, she couldn&rsquo;t argue (discuss) any longer. She would communicate the decision to the customer. The staff left the meeting not uplifted and excited for the week ahead, but discouraged and stressed. &nbsp; How many times has this scenario played out where you work? How many times has your leaders&rsquo; pride trumped a customer or damaged a vendor relationship that took years to build? All because of pride.&nbsp; [...]