Hey Susan,

Thanks for a great post. You're right about our presentations. So often we spend so much time preparing what 'we want to say' we're not really mindful of what the group has to say or needs to hear.

There is a an art to communication. It's listening and speaking. It's knowing what to say, how to say it and when to shut up and listen. Expertise and experience may tell you what to say, but effective listening will insure that when you finally say it people receive it.

I'm wondering if it was hard for you to resist the temptation to put somewhere in your article the phrase, "Can you hear me now?" :)

God Bless,
Chad