Great Article.  I will be using it for some of my new leaders in our organization.  I encourage my team to speak with their eyes.  Make sure you watch the person (or people) to see their reaction to my words.  They might be saying the right things but their body and facial language may tell a different story.  This has been one of the best things I have learned.

I also want my team to move conversations forward by asking open-ended questions.  Good questions tell people you are listening and not wanting to tell them your agenda.  Creating good dialogue is important.  There are some exceptions.  Command situations have a different protocol (where real-time dialogue is limited to commands).  However, protocols and planning can be developed prior to the real-time situation to ease miscommunication and maximize results.

Random Thoughts...

Cheers,
Dave Sena