This is a great discussion! Thanks to all for sharing your experiences - I learned something from each of you. I'm publishing a blog article tomorrow (Sunday, August 21) that talks about this very subject:

Defining Moments of Leadership: Will you define the moment or will the moment define you?
http://leadingwithtrust.com/2011/08/20/defining-moments/ ?

I'd be honored if you checked it out and shared more of your stories with me.

Best regards,

Randy