[...] Craig looked intently at his staff. Every Monday morning staff meeting was intense. Craig expected results and he held everyone accountable. Not necessarily himself. No one talked, they just listened. Craig was on a rant. This was typical, he had a pretty big ego and drew a line in the sand quite often. This line, however, could be detrimental. One of their largest customers had a problem. Kim had addressed the issue with Craig for two weeks. He wouldn&rsquo;t budge. They were wrong, he was right. They would not compromise. Kim knew the answer, she couldn&rsquo;t argue (discuss) any longer. She would communicate the decision to the customer. The staff left the meeting not uplifted and excited for the week ahead, but discouraged and stressed..... &nbsp; http://leadchangegroup.com/8-reasons-why-pride-is-the-core-of-leadership-failure/&nbsp; [...]