Hi Chad:

This is one of the best posts I've read in recent times. You address a key point that simply eludes many leaders - how to put their arms around the expectation gap. However I think it's also important to understand that patience is only a virtue when not confused with complacency or apathy. Not all problems, issues, or circumstances can or should be "corrected" and sometimes it takes a lack of patience to blow through to a better place. Tolerance can be both a productive and unproductive thing and smart leaders are capable of discerning between these two divergent positions. Great post Chad...