Lyn,

That is a powerful observation. My approach in those things has always been "behavior trumps everything".

In other words, I give very little credit to the words and focus on behavior. It is possible to maintain friendships with people who you have to remove from an organization because their behaviors don't align with the mission. You reminded me of the parable in the new testament where two sons are asked to do something. One says sure, I'll do it...then does not. The other says no, but then later goes and does it. Behavior trumps everything.

Thanks for the addition!

Take care,

David