Excellent post Susan!

Often times we do forget that a critical component of effective communication is listening. You offer solid tips that can be immediately implemented.

One thing I find that a lot of leaders do is interrupt others when they are speaking. This definitely communicates that the speakers input, opinion and voice doesn't matter.  What really matters is the leader saying what they want or need to say.  That pregnant pause, as you pointed out is critical.  Leaders can increase their effectiveness by giving their employees a voice and then actually listening.

Thanks for so many great tips, I will be sharing it!
Kelly