I appreciate your insight and courage, Mike.

My natural inclination is toward customer advocacy, but I am more mediator than instigator. As many discussed in the Lead Change comments yesterday, an "Abundance Mindset" allows dissenting positions to be less "threat" and more "opportunity."

When I AM inclined to fight, I do an internal motive-check before engaging. I find it wise to reexamine whose interests I'm amped to defend, BEFORE I instigate confrontation. When I'm truly representing customer interests, I press on past discomfort and engage in debate. If it's just a bruised ego talking, I've found it better to step back and do more listening.

This is a great post. The world does ache for an increasing dosage of truth, spoken with both respect and honor.

Tristan