Thank you John!

I completely agree with you, however like with all things, knowing is not enough, we must apply. I know that from personal experience I could have handled employees or situations better, more tactfully - however at the time had complete disregard for their feelings or perspective, only focused on mine and what I believe to be logically correct. Sometimes that is effective, most of the time, not so much.

And I think that would be the most qualified "Yep" we'll get here :)