Chip,
I have met that person, many times!  He tends to move around a lot!  I am trying to challenge my team members to NOT be that guy!  As they lead others, I also encourage them to NOT CREATE that guy out of our current staff members!  I love your quote, "Successful CEO’s find ways to instill the proper blend of wise caution with courageous risk-taking; consistency-producing standards along side an entrepreneurial spirit."   We have to balance our approach with quality customer service while at the same time NOT giving away the company store!

My encouragement to my staff is simple and three-fold:
First, always ask yourself "What is the right thing to do here?"
Second, ask yourself "How would I want to be treated?"
Third, ask yourself "What if it was my own money I was spending to remedy this situation?"

I want my leaders to focus first and foremost on doing the right thing, and running it through the filter of their own preferences, and lastly, to realize that the cost for remedying situations is real, and I want them to be wise as they make decisions on the company dime.

I appreciate your reminder about quality customer service!