Jane,

An excellent reminder for people to be mindful of the language we use ... both written and "out loud."  Once it leaves our mouth, especially with witnesses (and elephant-like memories) to set it in concrete, we may forget, but they never will.  What's unforgettable is the "social pain" ... the emotional skid mark left by mindless statements as you describe in one team-member's email.

I look forward to reading more!
Christina