@Thomas, I agree that if our motive is honorable, we don't have to fret about the exact words. Having said that, a leader should also be aware that even the most pure of intentions can be misinterpreted or twisted by skeptics out to do harm. I read an interesting study the other day that said that the more a person doubts his/her conviction, the more strenously they are to speak out against the opposite viewpoint. Perhaps this is why the naysayers speak loudest-- maybe they actually *do* want to believe in the higher ground, but are afraid.

@Susan-- how astute of you to identify the "problem" with problem statements. Yes, people are put off by someone who points out a deficiency (see my comment to Thomas) and I agree that asking questions can be less threatening.

Thanks to both of you for your contributions!