I am a retired Ind Tech. teacher and now have a part time job at Lowe's.  I really love what I do working mostly in Hardware and sometimes in plumbing, electrical and paints.
 A few months ago we just completed and Employee Opinion Survey.  After viewing the results  our store manager reviewed the results with us.  To keep it brief, he said that the managers need to do a better job of listening to those working under them, and to explain the "why" of things.

We have "Voice "meetings once a month where we can bring up issues, successes and suggestions on improving things.  I attend those meetings and feel that they are taken seriously.  I find that you article is especially appropriate at this time for me.  I plan to share this article with HR and others.  It is especially timely since our store manager is being transferred to another store in the Omaha area, and we have to "break in" a new one. (Just kidding on that one.)
Jerry