Thanks Martin,
I agree. Quick fixes have little benefit and can possibly cause harm. I also agree with your focus on relationship. Without building a strong foundation of relationship, the rest is simply window dressing. I also like the fact that you moved the relationship building out of the realm of "work" and mentioned the personal benefits. I hope that leaders see that practice not only as an important part of what they do, but also one of the most enjoyable aspects of the job. If not, they may not be in the right position. They probably cannot lead effectively.
Lyn