Piera,

Interesting line of thought. I think there is a huge difference between listening and hearing. Frankly, I don't really care about someone's listening style. I am much more interested in making sure they have heard what I have to say. As a leader, I always try to show that I have heard either through simple paraphrasing or by ensuring my actions match my words. I have found that setting this type of example is contagious and usually results in the team around me reflecting the same behaviour back. I then know that they have heard rather than just listened.

Peter