If more businesses treated people the way they wanted to be treated (and as people, not customers) then customer service would see a revival. More accurately, it would be a resurrection, because customer service seems to have died. I'm in the process of buying a house and it is a nightmare trying to get agents to return my calls. Why? They don't care. It's nothing to do with business, who is a big fish or small fish, or how busy they are. There is no customer service.

Think of customer service before selling and you'll win people over!