Hi, Jane

I shared this excellent post last week, but am just now getting around to commenting on it.

You have done a very nice job of describing both problems and solutions within a useful structure.  I really like the idea of addressing both withdrawals and deposits - too often we only concentrate on one aspect or the other.

Had to smile when you used "swim streams" and a few other key words - I once dealt with process improvement tools quite a bit and they can be a challenge, for exactly the reasons you mention.  The tools work well, but people are a bit more complex and require some interaction:)

Thanks for a helpful contribution ...

John