How do you manage "emotional moments of truth"? Do you fight, flight, or flock? The way you handle these moments sets the stage for the entire conversation, and they can either lead to positive change or negative responses. Leaders must intentionally increase their own emotional triggers as well as awareness of others' emotions in order to handle these crucial conversations in positive ways. Read tips on how to do this <a href="http://smart2smarter.com/righting-a-leadership-wrong-smarter-emotions-matter/">here...</a>