Chip R. Bell is a renowned keynote speaker on innovative service and customer loyalty.  Dr. Bell has served as consultant or speaker to such famous organizations as Marriott, Lockheed-Martin, Cadillac, GE, IBM, Ritz-Carlton Hotels, Caterpillar, Verizon, USAA, True Value, State Farm, Harley-Davidson, and Victoria’s Secret.

He is the author of many national best sellers including <em>Sprinkles: Creating Awesome Experiences through Innovative Service</em>; <em>The 9 1/2 Principles of Innovative Service</em>; <em>Wired &amp; Dangerous</em> with John Patterson; <em>Take Their Breath Away</em> with John Patterson; <em>Managers as Mentors</em> with Marshall Goldsmith; <em>Magnetic Service </em>with Bilijack Bell, and <em>Managing Knock Your Socks Off Service</em> with Ron Zemke.  His newest book is the just-released <i>Kaleidoscope: Delivering Innovative Service That Sparkles.  </i>

He has appeared live on CNBC, CNN, Fox Business, Bloomberg TV, NPR, ABC and his work has been featured in Fortune, Businessweek, Forbes, Wall Street Journal, USA Today, Inc. Magazine, Entrepreneur, Money Magazine, Huffington Post, CEO Magazine, and Fast Company.