HI, Becky - thanks for sharing this story with us.

I think this speaks some to the value of emotional intelligence.  In my experience and apparently in other's as well, you are one of those who radiate an openness and connection which makes people feel trust in sharing with you on a very personal level.

I also think it reinforces the value we can bring to others simply be being available.   Someone else might not have taken that call, but your compassionate nature told you that it was important.  It is not critical that you originally thought the importance was to do with you and your family.  What is important is that you answered and that you followed up in the course of time.

Caring, compassion, and empathy ... those are all critical for real leadership in my opinion.

John