This may be labeled as being poor listener but bear with me. Being a good listener is important. To me, being an active listener is even more important. Listening is part of a two way street on the other side is the person doing the talking. There in lies the problem, sometimes that is what they are doing is talking. They don't want an active listener,  they just want to talk and be heard. Don't interrupt. Don't ask clarifying questions. Don't restate what you heard to make sure you heard and understood it correctly. Effective communication is a two-way street.