The example that always comes to mind in discussions like this is a suggestion box I started once when I was in charge of a contact center. (The director reported to me). Our org's Executive Director took one look at it, threw it on the director's desk and said "if anyone had suggestions they would come to me!" // In all honesty, she had her many many strengths as an ED but people were not comfortable going straight to her (hence the suggestion box). I guess in retrospect (besides a total org culture re-do) setting up a suggestion box without vetting it with her fed into her anxieties. I enjoyed your post, Chris!