Louise, I can add little to your thoughtful and insightful comments.  You and Peter introduce the resistance many leaders feel toward initiatives they consider "fluff." For those, like you, who see the importance of understanding and practicing Emotional Intelligence, this is very frustrating. Far too many employees suffer and companies are less productive than they could be because they do not make use of the valuable information we now have regarding the significance of emotions to behavior and decision-making.
Thank you.