Paul,

Some great communication reminders and pointers, too. Tone is an important one as well. We may have a perception of what our tone is, but others may interpret it differently. We cannot be tone unaware.

The other element that can be frustrating is the fast-talkers or those who use a lot of words to say something simply. When the person trying to talk isn't one of these, it can be challenging to be patient for those who are.

We need to communicate and listen with empathy!

Jon