Thanks for expanding on the "MAGIC" step Sonia.  It ensures you hear what was actually said vs. what you think was said - something I find particularly important with my daughter except in reverse (i will ask her to repeat what she heard...funny how those filters work!)

Yes this was a "list" post....think this may have been my first attempt at writing one (this is a re-post) although I seem to remember grumbling about it the whole time.