Jon, I hope you have an opportunity to attend EI workshops, and I would like to think that they would be more than a one-day session. If you would like to learn more, I strongly recommend Daniel Goleman's work, particularly Primal Leadership, his discussion of the importance of EI to leaders. Yes, it can be challenging to facilitate sessions in which people hold back, which they can do if they do not trust the facilitator or the environment. However, when everything is working, it is great fun to see people learn how and why emotions work as they do.