Hi David

Thank you for commenting.  I am heartened that you are approaching leadership from a behavioural/communication angle.  I think it's the one of the factors which contribute to great results. Thanks for the positive feedback about the attitudes, and hope that they are of use to you.  I think we all intrinsically know these things:  It's our true universal language,  but its much harder to put them into practice!  Hope you're having a great weekend and good luck with your new leaders!

Christina