Hi Matthew,

Five years ago, I moved our help desk to 100% working from home.  Last year, my team received an award from Help Desk Institute  - recognized in the top 50 Elite for customer service.  (This was based on more than 2500 help desks worldwide).  Besides this honor, the department has had zero turnover in five years.

You would think with these accolades we would be the poster child for working remote, but unfortunately, I am far from that.  Although the group is firing on all cylinders, I still fight the battle of perception with some senior managers.  Even with all my statistics, they continue to think that when one is working from home, its all play.

It's a frustrating battle, but one I'm not yet ready to throw in the towel :-)